Challenge

Laidlaw Education Services™, one of the largest providers of home-to-school bus service in the US and Canada, needed to train branch staff to effectively utilize new end-to-end charter coordination software. Laidlaw realized that eLearning would provide an efficient medium, but were not comfortable using a straight eLearning course. In addition, the software was a custom program, still under development. Training development needed to parallel the software development to eliminate lag between software completion and roll-out.

Solution

Laidlaw selected Centrax based on its flexibility in learning methodologies and immersive software simulations. Centrax instructional designers accommodated Laidlaw’s preference for a blended approach and created an e-learning course that accompanies instructor-led classroom training. Centrax also developed classroom materials for the instructor and learners, as well as a Quick Reference Guide to support the learners on the job. Centrax maximized the value of the software training by embedding simulations in realistic scenarios. The course included high-level process training and customer service guidelines, in addition to the basic software training and customer service guidelines, in addition to the basic software training.

Value Proposition

• Delivered eLearning to support instructor-led training and supplemental course materials.
• Adapted training development timelines to match with software development timelines.
• Designed business scenarios to provide context for learning and facilitate transfer.